legal

Privacy Policy

Last updated: 5 June 2026

These documents are general templates provided for convenience and are pending review by a qualified legal professional. Nothing in them limits your rights under the Australian Consumer Law (ACL).

1. Overview

This Privacy Policy explains how Play Your Way Hosting (Perth, Western Australia, Australia; ABN: [to be completed]) collects, uses and protects your personal information. We handle personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

2. Information we collect

Account information — your name and email address.
Billing information — payment is processed by Stripe; we store a customer reference and your invoice history, but we do not store full card numbers.
Service data — details about the servers you provision and your support tickets.
Technical data — basic logs needed to operate and secure the service.

3. How we use your information

To create and manage your account and provision your servers.
To process payments, renewals and refunds.
To send transactional emails (e.g. server status, billing, support replies).
To provide support and respond to your enquiries.
To operate, secure and improve the service.

4. Sharing and third parties

We share information only as needed to run the service, including with:

Stripe — payment processing.
Our hosting/infrastructure and panel providers — to provision and run your servers.
Resend — to deliver transactional email.

We do not sell your personal information.

5. Data retention

We retain account, billing and support records for as long as your account is active and as required for legal, accounting and operational purposes. When a server is deleted, a minimal archival record may be retained as support history.

6. Security

We take reasonable steps to protect your information, including transport encryption and restricted access. No method of storage or transmission is completely secure, but we work to safeguard your data.

7. Your rights

You may request access to, or correction of, the personal information we hold about you. To make a request, or to raise a privacy concern, contact us at support@playyourway.com.au.

8. Changes

We may update this policy from time to time; the “Last updated” date above reflects the latest version.